Refund Policy

Returns
We want you to love your Kabiri purchase, so if anything is not quite as you’d hoped for an online order we advise all returns should be sent back to us in their original packaging provided.
You have 28 days from receipt of your order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
Returns outside this window may be accepted at our discretion.
 
Refunds
All successfully returned items will be credited to the original payment method.
The original shipping charges will not be refunded, refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We do not offer refunds for items purchased in store only credit notes and exchanges. This does not affect your statutory rights.
All Special Orders, Bespoke, Re-sizing and Repairs are none refundable.
Simply log into your account and go to the RMA section.
Click the ‘My Requested Returns’. Select the item(s) you wish to return and complete the requested questions.
Once your return has been approved, you will receive an email confirming the RMA number.
Write this RMA number on the front of your package, using the address label enclosed with your receipt, and post it back to Kabiri in the original packaging.
For UK and international orders we strongly recommend that you use an insured and recorded returns service.
Upon receipt of the item(s) we can credit your account.
If you wish to return a gift, we will gladly exchange the item or credit your account, however if you are not registered you will need to sign up.
 
Exchanges
For an exchange simply follow the above process but in ‘My Requested Returns’ specify in the notes, which items you would like to have in exchange and we will either refund you the difference in value or contact you to take any extra monies. We will also need to arrange where to post your new order, so please state your delivery address in the notes.
 
Please Note:
Items must be returned in good and saleable condition.
We recommend all returns are sent using an insured recorded delivery service with tracking and scanning.
Kabiri does not accept liability for any returned goods lost or damaged in the post.
Packages without an RMA number will unfortunately not be accepted and will be returned to the sender.
Returns outside the stated time frame will only be accepted at the discretion of Kabiri.
Customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.